salon Policy
Booking and ConfirmationBookings can be made via phone call, in person, or online through Mango Mint. When booking online, a 100% deposit is required at the time of booking and is applied to the cost of the service. By booking, you confirm that you have read and agreed to salon policies.
Cancellation PolicyCancellations made within 48 hours of the scheduled appointment time will be charged 50% of the service price. Cancellations made within 24 hours of the scheduled appointment time will be charged 100% of the service price.
No-Show PolicyFailure to attend a scheduled appointment without prior notice is considered a no-show. No-shows forfeit their deposit, if any, and will be charged the full service fee. A second no-show will result in the requirement to prepay 100% of the price of any future appointments at the time of booking.
Late ArrivalsWe do our best to accommodate late arrivals, but our schedule must remain fair to other clients. Arrivals more than 15 minutes late may have their service shortened, modified, or rescheduled at our discretion. The full service fee remains payable.
Health & DisclosureYou are responsible for disclosing on your Client Intake & Waiver Form any allergies, sensitivities, medical conditions, or current skin/nail conditions that may affect your service. Failure to disclose may result in service refusal or may release us from liability for related complications.
Personal ItemsWe are not responsible for personal items left at the salon. Please keep valuables with you during your service.
Refunds & Service GuaranteesWe do not offer cash refunds for completed services. If you are unhappy with your service, please contact us within seven days of your last appointment and we will arrange a complimentary correction at our discretion. Retail products are unavailable for return due to the nature of sanitation laws.
Photography & Social MediaWe may photograph your nails or hair for our portfolio and social media — no faces or identifying details — unless you give written permission otherwise. If you prefer not to be photographed, please notify your technician at the start of your appointment.
AcknowledgementBy booking with us and/or confirming your appointment, you acknowledge that you have read and agree to salon policies in their entirety.
Right to Refuse ServiceWe reserve the right to refuse or modify any service at our personal discretion when, in our judgement, performing the service would create unacceptable risk to the client, to other clients, to our team, or to our license. By booking with us, you acknowledge and accept this right. Examples include, but are not limited to, active contagious conditions, conditions where state licensing rules prohibit service, or any situation our professional judgement indicates is unsafe.
Children & GuestsFor the safety of all clients and the calm of the salon, please limit guests in the area. Children twelve years of age and under should be supervised at all times and may only be present during the booked service if they are receiving a service themselves.